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Check-in Check-Out: Managing Hotel Operations (9th Edition), by Gary K. Vallen, Jerome J. Vallen
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Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.
- Sales Rank: #179463 in Books
- Brand: Brand: Prentice Hall
- Published on: 2012-08-17
- Original language: English
- Number of items: 1
- Dimensions: 10.90" h x 1.00" w x 8.60" l, 2.25 pounds
- Binding: Hardcover
- 432 pages
- Used Book in Good Condition
About the Author
Vallen is Associate Professor in Hotel and Restaurant Management at Northern Arizona University. He was awarded the EdD degree with an emphasis in hospitality management from Northern Arizona University.
"Dr. Gary K. Vallen" is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.
Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to "Check-In, Check-Out," Dr. Vallen coauthored "An Introduction to Hospitality Management" and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.
Professor Vallen operates "Gary Vallen Hospitality Consultants," which specializes in hosted casino nights for clients of destination management companies and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.
"Dr. Jerome J. Vallen" was the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and served in that capacity for 22 years. He is now professoremeritus/dean emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.
After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family's small chain of four restaurants. For several years, this author taught and worked in industry. Dr. Vallen earned a master's degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell's School of Hotel Administration.
He has coauthored a book on hotel management and edited a work on thl legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).
Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the "Congressional Record" and named among the 100 most important Las Vegans of the 20th century.
Most helpful customer reviews
2 of 3 people found the following review helpful.
Very Informative but super dry.
By Layna M
This book covers a large amount of hospitality information. It is extremely thorough and has very long chapters. It is also very dry and boring, but that's what is to be expected from a textbook. You will learn a lot from it but if you have to read it from front to back like I had to do for my class get ready for some lonnnngggg miserable times! Turn on some music and have some snacks nearby so the reading experience will be a less traumatic for you.
0 of 0 people found the following review helpful.
behind the automation of today...
By David R. Gustafson
Very good, comprehensive book. It is well written and it is focused on teaching Hotel management, operations and concepts. It explains some things in a "stubby-pencil" approach (before today's (2014) technology), but this is important because it is foundational to understanding how the transparent "automated" processes work. This is a very refreshingly, good book.
0 of 0 people found the following review helpful.
Im an Amazon woman!
By Marcia Burnett
I love amazon. My only problem is the length of time I have to wait sometimes but I know it's out of there control. I'm just really excited so at times I cnt wait...love them overall
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